About the Claims Process

The claims processes can be lengthy, and at times, confusing. However, that’s where we come in!  Chase and Lunt Insurance has a dedicated claims department who’s sole purpose is to assist you with your claim. The following is a general guideline for what is to be expected once you file a claim.

• File your claim directly with your insurance provider for expedited service, and make sure to have your account number handy. For company contact information, please click here, or visit our website at www.chaseandlunt.com/claims .

• An adjustor assigned by your insurance provider should contact you within 48 hours to assess the damage done to your property. In times of high claims volume, such as a natural disaster, this timeframe may fluctuate. However,  under normal circumstances, if you have not heard from your adjustor within 48 hours, please contact Roberta at 978-462-4434.

• The adjustor should make an appointment to assess the damage to your property within 7 days of contacting you, and should send you an estimate in the mail shortly thereafter.

If at any point during your claims process you have questions, or feel that things are not progressing as they should be, please call Roberta at 978-462-4434. She is here to help you!


Emergency first steps

Find out the first steps you should take in the event of a claim.


• Email Roberta for answers to your most urgent claim questions.


65 Parker Street, Newburyport, MA 01950 - 978-462-4434
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